Frequently Asked Questions

Riding with MyRide

How far in advance can I schedule a ride?

We require a 3-day notice on all rides. This is to provide enough time to confirm a volunteer for the ride.

What are the hours of MyRide?

Monday - Friday 8:15 am - 5:00 pm; excluding State holidays.

Where does the money for rider membership go?

The membership money goes back into the program to cover the additional liability insurance for drivers and also the background checks on drivers to ensure we have safe volunteers driving our riders around.


How am I (the driver) covered by insurance?

The driver’s liability insurance is always considered primary. MyRide TN Southeast purchases additional liability insurance for each driver. Drivers are also covered under the TN Volunteer Driver Protection Act (PROVIDE) and under the Federal Volunteer Protection Act of 1997.

What does training involve?

Volunteer training lasts 2 hours and will be hosted in the county you are driving in. We cover the history of the program, insurance and liability, ride scheduling, and tips for working with seniors. MyRide staff will also assist with paperwork and answer all questions.

How are rides assigned?

MyRide uses a program called Assisted Rides to allow drivers to choose what trips they want to take. We also email the schedule of available rides to all volunteers. Volunteers always chose what trips they take; We never assign a volunteer an unwanted ride.


MyRide TN Southeast provides volunteer assisted transportation to essential appointments for adults ages 60 and older that are able to walk independently or with a walker or cane. Volunteer drivers are well-screened, background checked, and trained to provide door-through-door customized assistance. Rides are affordable and adaptable to the needs of the rider. Riders must complete a short screening process and application to begin scheduling rides.


Volunteering is simple and flexible enough to meet a busy schedule. Drivers are required to take at least one trip a month (which is a maximum of three hours). Volunteers must be 21+, have a clean, well-maintained vehicle, complete a background check, and attend a training session. Other types of volunteer opportunities may be available as well.


For more information or to apply to Ride or Volunteer, please call (423) 424-4201 or email



T: 423-424-4201

C: 424-779-2563


The funding for this project was provided through a grant awarded by the Davidson County Chancery Court, Part III from the Senior Trust/Elder Trust settlement (Case No. 11-1548-III) and through a contract administered by the Tennessee Commission on Aging and Disability.